United Airlines has always been good at holding luggage hostage. Now they may start charging ransom for early release:
United could soon charge customers a fee if they want their luggage to be unloaded off the plane first. That’s just one of the things being considered at United, where the Chicago Tribune (free registration) writes CEO Glenn Tilton believes “his airline needs deep, wrenching changes to remain competitive.” The newspaper says Tilton “wants to pursue everything, from a merger” to the priority-baggage fee (OBOW ed. - guranteeing your luggage leaves the plane first) “as part of a major overhaul of the nation’s second-largest airline.” The Tribune says other ideas being considered include “curbside-to-curbside baggage service, fees to check a second bag and allowing mainstream passengers to ‘rent’ for a day the perks available to elite customers.” - - From USA Today
“Rent” the perks of elite customers? How about renting some customer service?