OBOW reader Alain shares a little common sense for travelers. He says not to be surprised - wherever you may be - that that the whims and moods of those you must deal with affect the often-trying process of travel, and adds “My rule number one, no matter how unpleasant the person is, smile, be helpful and enthusiastically cooperative. It may not help all the time but I feel it helps in most cases. And a hello in their language always helps.” Thanks, Alain. We needed that.

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