OBOW reader Guy Winch writes at Psychology Today:
Tensions are always high over peak travel times and I doubt there will be much holiday joy emanating from security lines this year, regardless of their screening methods. We tend to be much less annoyed in such situations if we anticipate them in advance. Therefore, be prepared for long lines at check-in, security and even boarding and prepare children as well, so they too can adjust their expectations accordingly. At best you’ll all be pleasantly surprised. - PT’s Squeaky Wheel blog (How to complain the right way)
Preparation and management of expectations are among the reasons OBOW often focuses (to the irritation of some) on the security follies. Our reporting bad news (negativity?) is not meant to encourage disrespectful behavior or anger. A good attitude is especially helpful in bad times. Get mad when you read about the latest outrage, maybe — but leave the anger at home.