OBOW Light Travel Forum > Avoid MEI
I've left it to the readers to assess MEI. I tested a Voyageur that was loaned to me by an individual. I've had no dealings with the company.

I am sure it is a fine bag from all the reviews I have seen. However, lying to customers by saying the product ordered was shipped although it was not received and then saying you will refund the money but not doing so, calls into question if one should deal with the company at all.

I'm sorry you haven't had a good experience with MEI. When I called and had to leave a message, I was contacted that evening. By the next day I'd decided to buy the Overniter, and follow-up calls were always returned within 2 days.
Hopefully your experience wasn't the norm, but I know several people on this site have expressed happiness with the service. I do think that Ahmed (MEI is a one-man shop to the best of my knowledge) is being overwhelmed by calls/orders. That isn't an excuse for not contacting you, but it is a possible explanation.

Actually, you may have helped me by noticing this post. Ahmed called me stating that someone from this site called and went into a new explanation of what happened. Anyway, he finally did refund my money but it wasn't until I posted this did it actually happen. If Ahmed is having problems conducting business, he either needs to hire additional help or get out of the business. If he persists in this type of customer service, word of mouth will take care of one of those scenarios.

Jeff, yeah. I can understand your frustration.
My bag just suddenly showed up one day amid radio silence from Ahmed. I really do think he is completely overwhelmed by all the web coverage these bags are getting.
It was worth the wait though, the bag suits my purposes perfectly for the price.

I would highly recommend avoiding MEI. I ordered a bag almost 3 months ago and still have not got it. I tried to contact them over and over with no success until I pretended to be interested in purchasing a bag. Despite their promises I have still not received anything nor have I received a refund.