Flying monkeys & customer service casualties

An airline consultant says that bad service, long delays, and cramped cabins won’t stop passengers from buying air travel on price:

“It doesn’t change the fact that consumers have the attention span of a monkey,” Boyd said. “The next time they go to Fort Lauderdale, they’re going to book whatever seat is the cheapest.”

This story explains what has become obvious to air travelers: Airlines are now profitable because they’re cramming more passengers into fewer planes on tighter schedules. And the “self-loading freight” finds itself all to often in the razor-thin margin of error. Read the Reuters story here.